Datenschutzerklärung

1. Personal Information We Collect

When you visit the Maison Léane website, create a customer account, place an order, subscribe to marketing communications, or contact our customer support team, we may collect personal information necessary to operate our online store, provide our services, fulfil your purchases, and improve your shopping experience.

Identity and Contact Information: This may include your full name, billing address, shipping address, email address, telephone number, and any additional information you voluntarily provide when placing an order or communicating with Maison Léane.

Payment Information: Payments are processed securely through authorised third-party payment service providers. Maison Léane does not directly store complete credit card or debit card details. Payment providers handle financial information in accordance with their own privacy policies, security requirements, and applicable regulations.

Order and Transaction Information: We may collect information associated with your purchases, including home décor products ordered, selected product options, billing and delivery information, transaction details, order status, cancellations, returns, refunds, and communications with our customer support representatives.

Technical and Usage Information: When you access or browse our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, language preferences, referring websites, pages viewed, session information, and general website activity.

2. How We Use Your Personal Information

Maison Léane may collect and process personal information for the following purposes:

  • To receive, process, manage, and fulfil customer orders.

  • To arrange packaging, shipping, tracking, and delivery of purchased home décor products.

  • To process payments securely and verify purchase transactions.

  • To provide customer support and respond to questions, requests, concerns, or complaints.

  • To administer cancellations, product returns, withdrawal requests, and refunds.

  • To communicate important information regarding orders, purchases, deliveries, or customer accounts.

  • To identify, investigate, and prevent fraudulent, suspicious, or unauthorised transactions.

  • To improve our website, products, customer services, and overall shopping experience.

  • To comply with applicable accounting, taxation, consumer protection, regulatory, and legal requirements.

  • To send promotional messages and marketing communications where you have provided consent or where such communications are otherwise permitted by applicable law.

3. Legal Grounds for Processing Under the GDPR

Where the General Data Protection Regulation (GDPR) and applicable European data protection legislation apply, Maison Léane processes personal information based on one or more of the following lawful grounds:

  • Consent: Where you have freely and clearly agreed to specific processing of your personal information.

  • Contractual Necessity: Where processing is necessary to manage your order, complete your purchase, deliver products, or provide services you have requested.

  • Legal Obligation: Where processing is necessary for Maison Léane to meet applicable legal, regulatory, accounting, or taxation responsibilities.

  • Legitimate Interests: Where processing is reasonably necessary to operate and protect our business, maintain website security, prevent fraud, provide customer assistance, or improve services, provided these interests do not override your fundamental rights and freedoms.

4. How We Share Personal Information

Maison Léane does not sell personal information. We may share necessary personal information with trusted third-party providers when required to operate our online store, process customer purchases, arrange deliveries, provide services, protect our operations, or fulfil legal obligations.

Personal information may be shared with:

  • Payment gateways, banks, financial institutions, and payment processing providers.

  • Shipping companies, postal services, logistics providers, fulfilment centres, and courier partners.

  • Ecommerce platforms, website hosting services, cloud storage providers, and technical infrastructure partners.

  • Website analytics, traffic measurement, and performance monitoring providers.

  • Email marketing, digital advertising, and customer communication platforms.

  • Customer service platforms and order management service providers.

  • Fraud prevention, cybersecurity, and identity verification service providers.

  • Professional advisers, including accountants, auditors, and legal representatives.

  • Public authorities, regulators, courts, and law enforcement agencies where disclosure is legally required.

Third-party service providers are expected to handle personal information securely and confidentially and to process it only for authorised purposes, subject to applicable legal requirements.

5. Cookies and Related Technologies

Maison Léane may use cookies, pixels, local storage, and related technologies to operate our website, support essential ecommerce functions, remember customer preferences, measure website performance, improve security, and provide a more relevant online shopping experience.

These technologies may include:

  • Strictly Necessary Cookies: Used for essential website functions, shopping carts, checkout processes, and website security.

  • Preference Cookies: Used to remember customer preferences, including language, location, and selected website settings.

  • Analytics Cookies: Used to understand website traffic, visitor interactions, and website performance.

  • Marketing Cookies: Used to measure advertising effectiveness and deliver relevant promotional content where legally permitted.

Where legally required, non-essential cookies and similar technologies will be used only after obtaining appropriate consent.

You may manage, restrict, or disable cookies through your browser settings or any cookie consent management tool available on our website. Disabling essential cookies may affect certain website functions, including shopping cart and checkout features.

6. Protection of Personal Information

Maison Léane uses appropriate technical, administrative, and organisational security measures designed to protect personal information against unauthorised access, accidental loss, misuse, modification, disclosure, destruction, and other unlawful processing activities.

These measures may include secure website connections, controlled access to customer information, trusted payment processing services, security monitoring, and appropriate internal data handling procedures.

Although we take reasonable precautions to protect personal information, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure.

Consequently, we cannot guarantee absolute protection against every potential security threat or incident.

7. How Long We Keep Your Information

Maison Léane retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to satisfy applicable legal, regulatory, contractual, and operational obligations.

Personal information may be retained for longer periods where necessary to:

  • Complete customer transactions and provide ongoing customer support.

  • Maintain accounting, taxation, financial, and business records.

  • Comply with applicable legal and regulatory requirements.

  • Manage customer complaints, disputes, returns, refunds, or payment-related matters.

  • Identify and prevent fraudulent activities and protect our legitimate legal interests.

  • Enforce our agreements, store policies, and applicable terms.

When personal information is no longer required for the original processing purposes or applicable legal obligations, it will be securely deleted, anonymised, or otherwise appropriately disposed of in accordance with applicable law.

8. International Transfers of Personal Information

Some third-party service providers used by Maison Léane may process or store personal information outside France, the European Economic Area (EEA), or the customer's country of residence.

Where international transfers occur, Maison Léane will use appropriate safeguards and lawful transfer mechanisms as required under applicable data protection legislation.

These safeguards may include European Commission adequacy decisions, Standard Contractual Clauses, or other legally recognised mechanisms designed to protect personal information transferred internationally.

9. Your Data Protection Rights

Depending on your location and the data protection laws applicable to you, you may have the following rights regarding your personal information:

  • Request access to personal information held about you.

  • Request correction of inaccurate, incomplete, or outdated personal information.

  • Request deletion of personal information where legally permitted.

  • Request restriction of certain processing activities.

  • Object to processing based on legitimate interests.

  • Withdraw previously provided consent at any time where processing relies on consent.

  • Request a portable copy of certain personal information where applicable.

  • Object to or unsubscribe from direct marketing communications.

  • Submit a complaint to an appropriate data protection supervisory authority, including the French Data Protection Authority (CNIL).

These rights may be subject to applicable legal limitations, identity verification procedures, statutory record-retention requirements, and other lawful exceptions.

To exercise your privacy rights or submit a personal information request, please contact us at:

Email: contact.maisonleane@gmail.com

10. Marketing and Promotional Messages

Where you have subscribed to marketing communications or where promotional communication is otherwise permitted by applicable law, Maison Léane may send newsletters, promotional offers, product updates, new arrival announcements, discounts, and other marketing-related information.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing messages or by contacting:

Email: contact.maisonleane@gmail.com

Unsubscribing from promotional communications does not prevent Maison Léane from sending essential transactional or service-related emails concerning purchases, payments, orders, shipping, refunds, account security, withdrawal requests, or customer support enquiries.

11. Children's Personal Information

The Maison Léane website is not intended for children under the age of 16. We do not knowingly collect personal information directly from children without appropriate parental, guardian, or other legally required authorisation.

If we become aware that personal information relating to a child has been collected without valid authorisation, we will take reasonable steps to delete or otherwise appropriately handle the information in accordance with applicable law.

12. Links to External Websites

Our website may contain links to third-party websites, payment service providers, social media networks, or other independently operated online platforms.

Maison Léane does not control the privacy practices, security arrangements, accessibility, policies, or content of independently operated third-party websites and services.

We recommend reviewing the relevant privacy notices and terms before providing personal information through any external website or service.

13. Automated Processing and Fraud Prevention

Maison Léane and its authorised service providers may use automated systems and security tools to identify, investigate, and prevent potentially fraudulent, suspicious, or unauthorised transactions and activities.

These systems may evaluate information such as purchase patterns, transaction history, billing and delivery details, device information, IP addresses, payment records, and customer account activity.

Where required under applicable data protection legislation, individuals may have the right to request human intervention, express their point of view, or contest decisions that significantly affect them when such decisions are based solely on automated processing.

14. Changes to This Privacy Policy

Maison Léane reserves the right to update or revise this Privacy Policy periodically to reflect changes in business operations, products, services, technology, legal requirements, or personal information processing activities.

The most recent version will be published on this page. Updates will become effective when published unless a different effective date is stated or applicable law requires additional notification.

We encourage customers to review this Privacy Policy regularly to stay informed about how Maison Léane collects, uses, stores, shares, and protects personal information.

15. Contact Information

If you have questions regarding this Privacy Policy, wish to exercise your data protection rights, or require additional information about how Maison Léane processes personal information, please contact us using the following details:

Maison Léane
Address: Maison Leane LTD, Wise Payments Ltd, 10 Rue Jean Bouton, 75012 Paris, France
Email: contact.maisonleane@gmail.com
Phone: 0662018033

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (France local time)
Saturday & Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in France.