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At Maison Léane, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Include all original accessories, components, and protective parts, where applicable.
Be returned in its original packaging, where reasonably possible.
Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: contact.maisonleane@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Photos of the item, if it is damaged, defective, or incorrect

Our support team will provide you with return instructions and the appropriate return address if your request is approved.

Return Shipping Costs

If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping costs, subject to applicable consumer law.

If you received a damaged, defective, or incorrect item, Maison Léane will cover the reasonable return shipping costs or provide an appropriate solution, in accordance with applicable law.

Shipping charges paid at checkout are non-refundable unless the return is the result of our mistake or a refund of those charges is required by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will generally be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Any statutory refund deadlines or consumer rights under applicable law will take precedence over the timelines stated in this policy.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at:

Email: contact.maisonleane@gmail.com

Please include clear photographs of:

The product received
The shipping label
Any visible damage

We will assess the issue and arrange a replacement, refund, or another suitable resolution in accordance with applicable law.

Non-Returnable Items

Subject to any mandatory rights under applicable law, the following items may not be eligible for return:

Items that have been used, altered, or damaged after delivery through improper handling or misuse.
Products missing original accessories, components, or protective parts, where applicable.
Gift cards.
Items clearly marked as final sale or non-returnable, where such exclusions are legally permitted.
Products damaged through misuse, improper care, or normal wear and tear.

Nothing in this section limits your statutory rights concerning defective, damaged, or non-conforming products.

Exchanges

We do not offer direct exchanges.

If you would like a different item, color, or variation, you may return the eligible item for a refund, subject to approval and applicable law, and place a new order separately.

Order Cancellation

Orders may be canceled before they have been processed or shipped, subject to our ability to stop fulfillment.

If your order has already entered processing or has been dispatched, cancellation may no longer be possible. However, you may still be entitled to withdraw from your purchase or request a return after receiving your order in accordance with this policy and applicable consumer law.

European Union Customers

If you are a consumer residing in the European Union, you may have a statutory right to withdraw from eligible online purchases within 14 days of receiving the goods, subject to applicable legal conditions and exceptions.

Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection law, including rights relating to defective or non-conforming products.